The warranty period is 12 months. This period can be extended by means of a maintenance contract. You can choose between two different warranty types. Following below is an explanation of the various warranties.
In case of warranty, the necessary parts are delivered free of charge. In connection with any repairs, machines can be sent to our company. In that case, no working hours will be charged, all transportation costs are for your account. Repair on location is also possible, call-out costs and working hours are charged.
If you have purchased a carefree guarantee your machine will be picked up, repaired and returned free of charge. Large machines are repaired on location. Parts, call-out costs and working hours will not be charged.
In the event that you have a complaint about a product or service? Then you can file a complaint by writing to firstname.lastname@example.org . We kindly ask you to clearly describe the complaint so that we can immediately start working for you in a solution-oriented way. Every complaint is received very seriously and dealt with with high priority.
If this does not lead to a solution, it is possible to register yourself for mediation via Stichting Webwinkelkeur. You can also turn to the ODR platform of the European Commission, this can be done via https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage. We do our utmost for optimal customer satisfaction.