Warranty & Complaints

Guarantee

Standard Warranty
In case of warranty, the necessary parts are delivered free of charge. In connection with any repairs, machines can be sent to our company. In that case, no working hours will be charged, all transportation costs are for your account. Repair on location is also possible, call-out costs and working hours are charged.

Carefree Warranty
If you have purchased a carefree guarantee your machine will be picked up, repaired and returned free of charge. Large machines are repaired on location. Parts, call-out costs and working hours will not be charged.

Complaints

In the unlikely event that you have a complaint about a product or service? Then you can file a complaint by writing to info@maximakitchenequipment.com . We kindly ask you to clearly describe the complaint so that we can immediately start working for you in a solution-oriented way. Every complaint is received very seriously and dealt with with high priority. If this does not lead to a solution, it is possible to register yourself for mediation via Stichting Webwinkelkeur. You can also turn to the ODR platform of the European Commission, this can be done via http://ec.europa.eu/odr . We do our utmost for optimal customer satisfaction.

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