We are available 24 hours a day, 7 days a week for all your questions. Questions about a machine? In need maintenance? Curious about a visit to our showroom? Everything is possible! On our customer service page you will find various options for contacting us and the opening hours from our showroom. In addition, you can always choose to leave your details wit hus, we will contact you as soon as possible.
We are actively testing our products to ensure the highest quality. In addition, we believe that you don’t need to pay the highest price for the best quality. Maxima stands for the highest quality for the lowest price. This way you are always assured of a good product at a reasonable price. When you find a better deal somewhere else, please let us know via the “Found our product for less?” form, we will then contact you about the product and the price.
At Maxima Kitchen Equipment we find the relationship before the payment just as important as after the payment. With an extensive maintenance service you can be sure that your machine will be provided with regular and professional maintenance. If your machine (unexpectedly) has to deal with defects or complaints, we are available for you. Our in-house technicians know the machines inside out and with our large stock of parts we can be of service quickly.
Maxima Kitchen Equipment has its own warehouse and extensive stock. This way we have the possibility to prepare the product for transport immediately after placing your order. So you do not have to wait longer than necessary! Small or light goods are sent as a package with specially selected couriers. Large or heavy products are shipped on a pallet with reputable transport companies.
The warranty period is 12 months. This period can be extended by means of a maintenance contract. You can also choose between two different warranty types. Following below is an explanation of the various warranties.
In case of warranty, the necessary parts are delivered free of charge. In connection with any repairs, machines can be sent to our company. In that case, no working hours will be charged, all transportation costs are for your account. Repair on location is also possible, call-out costs and working hours are charged.
If you have purchased a carefree guarantee your machine will be picked up, repaired and returned free of charge. Large machines are repaired on location. Parts, call-out costs and working hours will not be charged.
In the unlikely event that you have a complaint about a product or service? Then you can file a complaint by writing to firstname.lastname@example.org . We kindly ask you to clearly describe the complaint so that we can immediately start working for you in a solution-oriented way. Every complaint is received very seriously and dealt with with high priority. If this does not lead to a solution, it is possible to register yourself for mediation via Stichting Webwinkelkeur. You can also turn to the ODR platform of the European Commission, this can be done via http://ec.europa.eu/odr . We do our utmost for optimal customer satisfaction.