Technical service

Installation

For a large part of the Maxima range, it is possible to have the machine(s) installed by one of our technicians. Our technicians have many years of experience with the products from Maxima, as well with similar machines. This way, the installation is done correctly and safely. You can choose it when you put the product in the shopping cart. If this possibility is not mentioned for the product you are interested in, this does not mean that we are not willing to help. If you do not know how to install the machine, you can contact us and we will find a suitable solution.

Maintenance

It is (often) possible to have the maintenance take place at your location. This means you do not have to worry about transport or a replacement machine while we check/maintain the machine(s), you can simply continue with the daily necessities. In case the machine needs further inspection or we are unable to successfully conduct the inspection at your location, your machine might be shipped to our workshop where the inspection is continued.

Maintenance contract

In addition to installation, a maintenance contract can also be selected when ordering. This contract entitles you to an annual inspection of the machine(s) and an additional year of warranty.

The maintenance contract covers the entire state of the machine, a technical and functional check including the electrical aspects as well as any needed adjustments. In addition, we pay attention to the way the machine is used and cleaned and will give you a heads up if this is not done properly. The travel costs and working hours are partly included in the contract. All repairs will be discussed in advance and executed after approval. Additional (replacement) costs will be charged right away through the mechanic.

The price for the maintenance contract is €149.95 excluding VAT per year. This is cheaper than paying for the travel expenses and working hours during a regular repair. Invoicing will take place every first week of the new year.

In addition to maintenance, it is possible to have a NEN-3140 inspection carried out on every machine once a year. This costs €12.75 per inspection in combination with maintenance. You can indicate on the maintenance contract whether you wish to make use of this option. If only a NEN inspection is used, the working hours will be charged.

If you have any questions about installation or maintenance, feel free to contact us. We can be reached via e-mail (info@maximakitchenequipment.com) and telephone (+31 (0) 297 255 472)

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