Returns

Business customers

Return shipments and cancellations can only be made with the permission of the seller, possibly for a fixed fee. Returning a product is only possible within 14 days after receiving the product. After these 14 days a product cannot be returned.

Only within 4 hours after placing your order orders can be canceled. Canceling after these 4 hours is not possible since your order is already processed, collected in our external warehouse and the transport is already booked. In case of any cancellation after this 4 hour period, 20% of the total purchase price will be charged.

Damaged products can only be returned within 48 hours of receiving. Therefore, please check your product immediately upon receipt. Do not accept the delivery if it’s damaged in any way. Transport costs and payment costs are not credited.

We advise you to pay attention to what you order, please check the dimensions, the voltage, and other specifications. If in doubt, you can always contact us by telephone, chat or e-mail.

Exception for consumers

You have the right to cancel your order up to 14 days after receiving the product(s) without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs of returning from home to our company are for your own account. For the exact rates consult the website of your carrier or ask our company, we can also organize this for you.

If you use your right of withdrawal, the product must be returned to us with all accessories and in the original condition and packaging. To exercise this right you can create a ticket at our customer service or contact us at service@maximakitchenequipment.com. We will then refund the order amount due within 14 days after delivery of your return, provided the product has been returned in good order.

If a product is returned to us damaged, broken, dirty or unreasonable, you will be charged.

Address data

Maxima Kitchen Equipment
Nijverheidsweg 19F
3641 RP Mijdrecht
Amsterdam Area - The Netherlands
T. +31 (0) 297 255 472
E. info (at) maximakitchenequipment.com
Chamber of Commerce Nr. 11060419
VAT No. NL814131049B01

For all game rules we refer to our Terms and Conditions.

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