Return shipments and cancellations can only be made with the permission of the seller, possibly for a fixed fee.
Only within 4 hours after placing your order orders can be canceled. Canceling after these 4 hours is not possible since your order is already processed, collected in our external warehouse and the transport is already booked. In case of any cancellation after this 4 hour period, 20% of the total purchase price will be charged.
Damaged products can only be returned within 48 hours of receiving. Therefore, please check your product immediately upon receipt. Do not accept the delivery if it’s damaged in any way. Transport costs and payment costs are not credited.
We advise you to pay attention to what you order, please check the dimensions, the voltage, and other specifications. If in doubt, you can always contact us by telephone, chat or e-mail.
Exception for consumers
You have the right to cancel your order up to 14 days after receiving the product(s) without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs of returning from home to our company are for your own account. For the exact rates consult the website of your carrier or ask our company, we can also organize this for you.
If you use your right of withdrawal, the product must be returned to us with all accessories and in the original condition and packaging. To exercise this right you can create a ticket at our customer service or contact us at [email protected] We will then refund the order amount due within 14 days after delivery of your return, provided the product has been returned in good order.
If a product is returned to us damaged, broken, dirty or unreasonable, you will be charged.
Register your return
Returns can be arranged easily and quickly using this form.
Download this form and fill it in digitally. Then send it to [email protected].
Our colleagues from the service department will discuss the next steps with you.
If you are a consumer, we would like to ask you to register the return shipment with our customer service first.
For further information we refer to our Terms and Conditions.