Customer Service

Our Service

We understand that downtime is not an option for your business, our kitchen equipment and service will take care of minimizing this. Thanks to our independent, flexible, and nationwide (The Netherlands and Belgium) technical service we are able to minimize downtime and losses for you and your clients. Breakdown prevention is a big priority for us, and thanks to our technical service we are able to maintain a high standard in quality and uptime. Our warehouse in Mijdrecht is filled with spare parts to be installed by our technicians as fast as possible in order to prevent excessive downtime.

Our helpdesk is ready to help you with any problem or question on weekdays between 08:00 - 22:00 and during the weekend between 09:00 - 18:00 (CET).

Delivery & Shipping cost
Returns
Payment Methods
Our Showroom
Technical Service
Warranty & Complaints
Terms & Conditions
Tips & Suggestions

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Contact information

Maxima Kitchen Equipment
Nijverheidsweg 19F
3641 RP Mijdrecht
Amsterdam Area - The Netherlands

T. 0297 253 969
E. [email protected]

KvK Nr. 11060419
BTW Nr. NL814131049B01

Opening hours Showroom

Monday 08:30–17:00
Tuesday 08:30–17:00
Wednesday 08:30–17:00
Thursday 08:30–17:00
Friday 08:30–17:00
Saturday Closed
Sunday Closed
Please make an appointment in advance.
We have lunch break from 12:30 to 13:00.
Orders can be picked up until 16:30, by appointment

E-mail Contact

General questions, delivery times, order status, invoices, payments:
[email protected]

Sales questions, request a quote:
[email protected]

Product improvements, product offers:
[email protected]

Errors, technical questions, support, complaints:
[email protected]

Telephone Contact

Monday to Friday from 08:00 till 22:00
Saturday and Sunday from 09:00 to 18:00

+31 (0) 297 253 969

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Maxima Kitchen Equipment is rated by customers with 9,0 by 3005 reviews.

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24/7 support via live chat, telephone and email

We are available 24 hours a day, 7 days a week for all your questions. Questions about a machine? In need maintenance? Curious about a visit to our showroom? Everything is possible! On our customer service page you will find various options for contacting us and the opening hours from our showroom. In addition, you can always choose to leave your details wit hus, we will contact you as soon as possible.

The highest quality fort he lowest price

We are actively testing our products to ensure the highest quality. In addition, we believe that you don’t need to pay the highest price for the best quality. Maxima stands for the highest quality for the lowest price. This way you are always assured of a good product at a reasonable price. When you find a better deal somewhere else, please let us know via the “Found our product for less?” form, we will then contact you about the product and the price.

Great service and extended warranty

At Maxima Kitchen Equipment we find the relationship before the payment just as important as after the payment. With an extensive maintenance service you can be sure that your machine will be provided with regular and professional maintenance. If your machine (unexpectedly) has to deal with defects or complaints, we are available for you. Our in-house technicians know the machines inside out and with our large stock of parts we can be of service quickly.

Shipped within 24 hours, delivered worldwide

Maxima Kitchen Equipment has its own warehouse and extensive stock. This way we have the possibility to prepare the product for transport immediately after placing your order. So you do not have to wait longer than necessary! Small or light goods are sent as a package with specially selected couriers. Large or heavy products are shipped on a pallet with reputable transport companies.